Refund and Returns Policy

Overview

Hassle-Free Returns for Damaged or Missing Items

At Cardinals, we value our customers’ satisfaction and want to ensure that you have a seamless shopping experience. We understand that sometimes unexpected issues may occur during transit, which is why we have a straightforward return policy to address any concerns regarding damaged or missing items.

Damaged Items

If you receive a damaged clothing piece, we apologize for any inconvenience caused and are committed to making it right. To initiate the return process for a damaged item, kindly follow these steps:

Contact Our Support Team: Reach out to our friendly customer support team within 7 days of receiving the package. You can contact us via [email/phone number]. Please provide your order details and a description or clear images showcasing the damage.

Preparing the Return: Our support team will guide you through the return process and provide you with a return authorization code (RAC). Please ensure that the item is unworn, unwashed, and in its original packaging to qualify for a return.

Return Shipping: We’ll provide you with a prepaid shipping label to send back the damaged item. Please securely pack the item and attach the shipping label before sending it back to us.

Inspection and Refund: Once we receive the damaged item, our team will inspect it to verify the damage. Upon approval, we will initiate the refund process using the original payment method. Please note that it may take a few business days for the refund to reflect in your account.

Missing Items:

In the rare event that an item is missing from your order, we apologize for any inconvenience and assure you that we’ll promptly resolve the issue. Here’s what to do if you encounter a missing item:

Contact Our Support Team: Reach out to our customer support team within 7 days of receiving the package, either through [email/phone number]. Please provide your order details and let us know which item is missing from your package.

Verification and Resolution: Our support team will swiftly investigate the issue and confirm the missing item. If the item is indeed missing, we’ll either send you a replacement or process a refund, depending on your preference.

Unboxing Video for Damaged or Missing Items:

To ensure a smooth and hassle-free resolution process, we kindly request that you record an unboxing video when you receive your package. In the video, please capture the unboxing process and any visible damage or discrepancies, such as missing items. This video will help expedite the resolution process and aid in addressing any issues you may encounter.

Our commitment to customer satisfaction drives us to take returns seriously and strive for excellence in every aspect of our service. Rest assured, we will make every effort to address any concerns promptly and efficiently.

Thank you for choosing Cardinals. We look forward to serving you with our finest collection of cotton apparel for women. If you have any questions or need further assistance, don’t hesitate to contact our customer support team. Happy shopping!

Need help?

Contact us at info@cardinalsbypriyanka.com for questions related to refunds and returns.